I guess I am spoiled by being born and raised in a metro area of over 10 million people that is also home to a lot of major photography-based businesses.

Thanks for the tips anyhow. Like I said, I loved their b/w developing and proofsheets, but this is one instance when turnaround killed me. The biggest issue was the difference between the turnaround quoted on the phone and the turnaround quoted on site. If I had a residence there (which I may as soon as next year), I would have had my darkroom stuff and would have done it myself, but alas...