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Thread: Adorama Service

  1. #11
    lxdude's Avatar
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    Helen is the go-to person. She has come across as very sincerely wanting to straighten out problems and improve service.

  2. #12

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    Helen is the fixer, who peruses message boards looking to publicly smooth over people who make their shabby treatment public. I avoid Adorama on principle because this procedure makes it quite clear they're only interested in keeping the money flowing, not actually doing the right thing. The web has hundreds of horror stories of people getting not-what-they-paid-for from Adorama and then when they call, they get insulted for their trouble... until the account hits the Internet, and then Helen appears to wax sincerely about "one or two bad apples" that caused so much trouble in the warehouse.

    Yeah, right.
    -brian hayden
    http://fed-2.org

  3. #13

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    Quote Originally Posted by zumbido View Post
    Helen is the fixer, who peruses message boards looking to publicly smooth over people who make their shabby treatment public. I avoid Adorama on principle because this procedure makes it quite clear they're only interested in keeping the money flowing, not actually doing the right thing. The web has hundreds of horror stories of people getting not-what-they-paid-for from Adorama and then when they call, they get insulted for their trouble... until the account hits the Internet, and then Helen appears to wax sincerely about "one or two bad apples" that caused so much trouble in the warehouse.

    Yeah, right.
    Literally hundreds of problems? Really? Can you reference...let's see...you pick a number greater than...let's see...ten? How were those problems resolved?

    For the record, I have had not problems with various purchases from Adorama. Indeed, I recently ordered some Gallerie paper which arrived with a defective box. Adorama paid for the return shipping, and sent the replacement within a few days.

    David seems to have a very good handle on many of the vendors who cater to APUG users. Take his advice.

    Ed

  4. #14
    c6h6o3's Avatar
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    Quote Originally Posted by zumbido View Post
    Helen is the fixer, who peruses message boards looking to publicly smooth over people who make their shabby treatment public. I avoid Adorama on principle because this procedure makes it quite clear they're only interested in keeping the money flowing, not actually doing the right thing. The web has hundreds of horror stories of people getting not-what-they-paid-for from Adorama and then when they call, they get insulted for their trouble... until the account hits the Internet, and then Helen appears to wax sincerely about "one or two bad apples" that caused so much trouble in the warehouse.

    Yeah, right.
    I dealt with Adorama once, 15 years ago, for a camera purchase. They will never get a second chance at me.
    Jim

  5. #15
    Anscojohn's Avatar
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    Quote Originally Posted by tac View Post
    @Anscojohn
    I'm sure you are right; I'm just really... disappointed at the moment.... I was really looking forward to playing with a new tlr, dagnabbit!
    **********
    I understand that, completely, Take two Hasselblads and call me in the morning........
    John, Mount Vernon, Virginia USA

  6. #16

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    Quote Originally Posted by Mahler_one View Post
    Literally hundreds of problems? Really? Can you reference...let's see...you pick a number greater than...let's see...ten? How were those problems resolved?

    For the record, I have had not problems with various purchases from Adorama. Indeed, I recently ordered some Gallerie paper which arrived with a defective box. Adorama paid for the return shipping, and sent the replacement within a few days.

    David seems to have a very good handle on many of the vendors who cater to APUG users. Take his advice.

    Ed
    Sure. Plenty of people have a good experience there. They aren't deliberately trying to rip off everyone who comes there. But they're sloppy, occasionally shady, and don't care.

    I suggest you try Google. You can find a few tens of thousands of complaints about Adorama in minutes.
    -brian hayden
    http://fed-2.org

  7. #17

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    I don't understand why people jumped to claim "rip-off" on a public internet board before they've tried to resolve the issue with the seller. Maybe they sent you the wrong one. If they were really trying to rip you off, would they add a note stating the problem?

    Everyone makes mistakes - it's how companies resolve mistakes that determine whether they are good or bad.

    I've bought used stuff from Adorama twice and both times, the equipment was in better shape than I had expected.

  8. #18
    tac
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    I have bought used equipment from Adorama before too, with no problems, but when an item is defective ab initio, and I am not informed of this, when I am led to believe that I am purchasing a fully functional piece, that is deception, an act of omission of a pertinent fact- the danged thing don't work. I'll sell you a car, and "forget" to tell you that there's no engine in it? Waiving that off as an "oversight" doesn't cut it.

  9. #19

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    I once dealt with Adorama for a Contax RTS-2 body on eBay. They had it listed on eBay as having electronics problem only. When I received it the camera had a shutter clearly broken. It was jammed, partially opened and the mirror locked up in mid way. I thought I could transfer a healthy electronics from another broken RTS-2 to make a working RTS-2 out of the two. I took a snapshot of the broken shutter and send it to Adoroma. They quickly realized that they misrepresented the condition about the camera. They offered to refund about 1/3 of my purchase price. I accepted it. The camera appeared to have good electronics but a broken shutter. I accepted it still because the body otherwise was in excellent shape like new. I continued to look for another RTS-2 with broken electronics. I need two now. I am afraid I will never find one. I will probably send them out for shutter repair eventually.

    In my opinion I don't think Adorama was trying to rip off its customers. But they do need to be more accurate in describing the condition of their used equipments.

    By the way, where should I send RTS-2 for shutter repair? I am in California.

  10. #20
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    Quote Originally Posted by tac View Post
    I purchased a piece of used equipment online from Adorama, a Yashica-Mat in E condition; it arrived a little while ago. Upon unwrapping it, there was a hand-written note, "shutter jammed" which indeed it is. I was not informed of this prior to purchase, and would not have bought the danged thing had I known. I feel deceived and angry. I sent an email to Adorama, but they have not responded as yet. Maybe an angry letter to the State AG will get a response!
    Tyler


    I have replied to your email; please email me again with your order number so I can get to the bottom of this as quickly as possible.

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