Originally Posted by HelenOster
Well, I've had to pay for return shipping so it isn't entirely out of pocket, but it is a waste of time.
It's nice that they have a person like you, but wouldn't it be easier for them to just accurately rate their equipment and provide good customer service in the first place?
You absolutely shouldn't pay to return a defective item! If a customer contacts us before sending a defective item back, we will always email a pre-paid label for within US mainland returns - and will refund defective returns from overseas upon sight of the shipping receipt.
Originally Posted by chrism
Could you please email me further details about this?
I don't disagree with you at all; it would be more straightforward for us, and more importantly far better for our customers if we got everything right first time, every time.
Unfortunately, it only takes one human link in the chain to mess up.
I've been with Adorama for 2.5 years and have seen huge improvements over that time, due in part to being able to 'listen in' to the conversations taking place on forums such as this one - and having support from the new management team to help introduce change.
I am also impressed at the at attention you are getting as an online customer.
This is the chance you take at buying online folks. If you want to see things first hand and not buy it, go to your local camera store. If you buy online, expect to pay for it out of your own pocket to see the item. Many sellers will not pay shipping for a return. If you think you're "wasting your time and money" to mail it back, just think of how long it would take to drive/ride/get to your local store and see for yourself. I would say this is the online experience.
I've had better results from Adorama than KEH, and I know that may go against the grain here. Both are big outfits, and both make mistakes.