I have had many dealings with Adorama. I always buy exc + or exc -. The equipment has always arrived as described and customer service has been excellent. Actually, pricing has been so good I've sold several items locally and pocketed the change.
Unfortunately, like everything else the ratings systems are inflated. People want their stuff to sell. So we have Mint+++ but how can it be above mint??? Makes no sense. And "minty"... what does that mean? Some places rate things Bargain and they are just perfect, others rate them Excellent and they're in terrible shape. It is best to ask questions and get pictures when possible.
When Adorama hasn't had pictures online I've asked for pictures and they've been pleased to provide them for me. Good pictures and description and a good return policy from anyone should be enough. You shouldn't really need two years to decide that your camera is a piece of junk.
Like I said, I have no beef with your company Helen and no desire to start any sort of argument. I also don't dispute that your company does define their grading system clearly. But in response to your question, yes it would make a difference. Words like "good", "excellent", "junk" and "sausage" are not completely arbitrary or meaningless. Regardless of how your fine print defines your use of them, they are words that carry inherent meaning and give distinct impressions to the potential customer. There is something to be said for "calling a spade a spade", especially in the business world where your company's success depends on earning and keeping the trust of the customer.
Originally Posted by HelenOster
My apologies, I had perceived initially that your concerns were primarily against our listing and selling of such items at all, more than the use of the word 'good' - as the accompanying description is quite explicit.
Originally Posted by revdocjim
I have passed your comments regarding the use of 'good' to describe the units in question to the used department for their consideration.
That's like buying your clothes in Extra Medium size.
Originally Posted by hpulley
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Haha, like Extra Virgin olive oil. You are or you aren't LOL
Originally Posted by Steve Smith
I can't stand the use of the word "minty"
No problem Helen! FWIW, KEH uses the terms "Bargain", "Ugly", and "As Is" for categories that roughly correspond to Adorama's "Excellent", "Good", and "Fair". My personal take is that KEH's terms have the effect of conveying to the potential customer that they are being extremely honest about the condition of their products and not trying to sugar coat anything.
The new ratings are now as follows:
Originally Posted by revdocjim
N) New (Brand new)
All original packaging and manuals included.
D) Demo (Like New)
Like New with little or no signs of use.
E+) Excellent Plus
May have slight wear but only visible under close up inspection.
Lens Glass very clean - cosmetically may show slight wear and/or signs of use.
E-) Excellent Minus
Shows signs of moderate use - Lens Glass is perfect but may have some dust which will not affect picture quality.
V) Very Good
Appears well used and may include dings, brassing, scrapes and bruises but is in fully functional condition. Glass may have marks or haze that should not affect picture quality.
G) Looks Ugly but works fine
Appears to have been used very heavily with multiple dings, scrapes, scratches and heavy brassing. Glass may have fungus, excessive dust and/or scratches that can affect picture quality.
F) Fair Item works with certain malfunctions. Read comments for exact malfunction details.
X) For parts only. (except when otherwise specified)
OB) Open Box
Was on display in our retail store, or used once or twice for training our sales associates or returned for any number of reasons.