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Thread: KEH refund

  1. #1
    BobD's Avatar
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    KEH refund

    I bought a Canon RF lens from KEH a couple days ago and today, before receiving it, I got a refund with no explanation. I just checked the site and it is down (again). Anyone else get a refund on something from KEH without receiving the item in the last few days?

    I also checked their blog but didn't see anything pertinent.

  2. #2

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    I made a purchase from them last Friday. It shipped and is on its way here.

  3. #3

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    Quote Originally Posted by BobD View Post
    I bought a Canon RF lens from KEH a couple days ago and today, before receiving it, I got a refund with no explanation. I just checked the site and it is down (again). Anyone else get a refund on something from KEH without receiving the item in the last few days?

    I also checked their blog but didn't see anything pertinent.
    The people to ask would be KEH. Howard Tanger

  4. #4

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    You better call them.
    I tried to order this weekend, an advertised - 'free shipping' - weekend,
    (with conditional fine print that I did read).
    I couldn't make it work.
    Shipping always popped-up just before the final click, and the price that appeared seemed about double the usual amount.

  5. #5

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    While I have had good luck ordering online, I have read that the best and most sure way to get your order placed is by telephone. Seems mess-ups with their online order system are more common than normal.

  6. #6
    Roger Cole's Avatar
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    I ordered online on Monday (barely missed the free shipping) a 220 insert, two 120 inserts with cases, and a 120 back for my Mamiya 645 Pro, a BGN grade Pentax MX and a BGN grade Vivitar Series 1 70-210 3.5 in PK mount. All arrived today, no problem at all. The "BGN" Pentax MX looks absolutely excellent.

  7. #7
    ChristopherCoy's Avatar
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    Their site has been down for me all day!!

  8. #8
    keithwms's Avatar
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    My guess is the item was out of stock, but yeah, just call...
    "Only dead fish follow the stream"

    [APUG Portfolio] [APUG Blog] [Website]

  9. #9
    brian steinberger's Avatar
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    I just ordered a Hassy lens last night, I hope it's on it's way!! I've been trying to get on the site all day.

  10. #10
    Roger Cole's Avatar
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    I got on the site fine earlier today, albeit it was running slowly. They've has some problems with a hacker or hackers lately.

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