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  1. #1
    haring's Avatar
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    How to ask brides/clients to be patient?

    I am a wedding photographer. Brides always want me to select single photos and send to them before delivery date. I am not really talking about thank you card but other photos with family remembers.
    I would love to do it for them and send them but the only problem that it really messes up my workflow. I allocate equal time for everybody's wedding. It is hard to pull the drives, go through the wedding photos, selecting them and editing them before final delivery while I am still editing somebody else's wedding. It takes a long time and this way I feel that I will never be able to meet my deadlines.

    The best example is father's day. Everybody wants to have a photo with their father...

    How do you do it? Are sending clients/brides photos after their wedding before the delivery date or you ask them to wait for the final product? If you ask them how do you ask them to be patient?

  2. #2

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    Since this *always* happens, change your workflow. Allocate some time after each event to find two or three promising shots and email them (low res, of course) to the client with a note like "Congratulations! Your wedding was beautiful and I think I got some great shots. Here's a teaser, a few I thought you might like. I'm looking forward to showing you the full portfolio when we meet on XX-XX-XXXX."
    Vince Donovan

  3. #3
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    Yeah, the client is always right. This is all about their big day.

    You could probably standardise it to save time. Try to shoot some designated preview shots in much the same way on each wedding and set up some good presets for editing. Then it should be fast and easy enough.

  4. #4

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    The guy who did my daughter's wedding gave them a look on a laptop right after the ceremony and let them pick a few that he emailed to them before leaving the building.
    “You seek escape from pain. We seek the achievement of happiness. You exist for the sake of avoiding punishment. We exist for the sake of earning rewards. Threats will not make us function; fear is not our incentive. It is not death that we wish to avoid, but life that we wish to live.” - John Galt

  5. #5
    sly
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    This is a digital workflow discussion. Not appropriate on APUG.
    silverlilly.zenfolio.com

  6. #6

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    Quote Originally Posted by sly View Post
    This is a digital workflow discussion. Not appropriate on APUG.
    Goodness gracious.

    Let's erase all instances of "drives" and replace with "binders." It's worth a discussion - as to strategies on how to deal with this situation. I imagine it would be exacerbated if the photographer in question had to develop film and print images - that would delay previews even further.

  7. #7
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    Well I had a thread locked the other day for mentioning inkjet paper as post production and I don't even have a digital camera.

    “The contemplation of things as they are, without error or confusion, without substitution or imposture, is in itself a nobler thing than a whole harvest of invention”

    Francis Bacon

  8. #8
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    Quote Originally Posted by sly View Post
    This is a digital workflow discussion. Not appropriate on APUG.

    I hope you have a contract. But always spell everything out including the delivery date. Always over estimate your time. If you're able to get it to them early, they'll be even happier. If they're not happy with your timeline, you might charge more or not take the assignment.
    “We are buried beneath the weight of information, which is being confused with knowledge; quantity is being confused with abundance and wealth with happiness.
    We are monkeys with money and guns.”

    ― Tom Waits

  9. #9

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    Damn digital cameras. Every time I hear about one I want to pop somebody.

  10. #10
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    Quote Originally Posted by Jaf-Photo View Post
    Yeah, the client is always right. This is all about their big day.

    You could probably standardise it to save time. Try to shoot some designated preview shots in much the same way on each wedding and set up some good presets for editing. Then it should be fast and easy enough.
    This is a great idea!

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