Unreasonable Subscription Customer Service

[resummerfield]

I really like Steve's magazine from time to time, but after having been a subscriber for a year I've never acquired the magazine that way since. It is nearly impossible to find on the rack at B&N, and even more rarely at Borders, but I still try. Even then it's usually long out of date (a summertime issue at Christmas). The guy means well I'm sure, but hasn't a clue to how to run a business.

Sadly, that sounds like my experience. I subscribed for a few years because I really wanted that mag, but the issues were sometimes late, and sometimes didn't arrive at all (and it was impossible to get a replacement issue). So now I never read the magazine.... there is always a way to find the information elsewhere.

[jnanian]

that is the opposite of my experience ..
whenever a issue never came ( and sometimes they didn't ), i called or emailed
and another was sent, and then of course the late one arrived
chewed up by some postal machine ... it's not his fault the post office machines
like a steady diet of camera-gear ..

it was the "bad behavior"...

and got me wondering why i was funding it

[RPippin]

I used to subscribe to Steve's magazine for a couple of years as well. The first year was frustrating, and the phone calls and emails were curt at best. I decided to forgive and forget and subscribe for another year, but my local B&N consistantly had the magazine on the shelves at least two to three weeks before the magazine found my mailbox. I thought the online part as a perk for doing the subscription might be worth it, but NOT! Now I just go the that store, pick up the mag, have a cup of coffee, read the articles and see if it has any redeeming value before I buy it. Thats just my personal point of VIEW though.

[Dan Henderson]

This brings to mind the plight of all of those subscribers to Emulsion Magazine. Did they get their magazines or their money refunded? Wonder what happened? Chris, maybe you are in the same position as they are/were.

PE

I can only speak for myself, but I only received 2 issues from my subscription. I had hoped that Emulsion was going to be the safe haven for analog photographers that Black and White once was, and I subscribed to the magazine as soon as I heard about it as a way to support a cause near and dear to my heart. I was more upset that the magazine failed than I was about losing a few bucks.

[jnanian]

i think emulsion would have pulled through,
if the publisher didn't have to be hospitalized ..
some of the folks that did the design + layout work
with / for her used to frequent apug, and say that 2 or 3 issues
were ready for the press ... and then aggie got sick.

it is good to see + read that lenswork is still doing very well,
publishes and pod casts often ... and has a sense professionalism that others
try to aspire to ...

john

[David A. Goldfarb]

Since this has migrated from the intent of the original poster, we're closing it at the original poster's request.