I bought a used lens from the Adorama eBay department recently. The price I paid was good, I thought, but the description was way off the mark from what I got. The listing said "barrel shows some use, but not abuse" but neglected to mention the large dents from it having been dropped. It also did not mention the amazing amount of epoxy smeared all over the flash selection switch and surrounding areas. The last part of the description "mechanically sound!" I guess sums it up, but the photo on the listing and what I got were not one and the same as far as I could tell. I was less than thrilled and had to spend quite a lot of time cleaning it up, both inside and out.
Yeah, it kinda-sorta worked out in the end, but if I had it to do over again I would have paid a few extra bucks for a lens from KEH where I know that everything is seriously under-, not over-rated.
In response to suggestions from our customers, we have recently changed our rating system, as below:
Adorama rating system
N) New (Brand new)
All original packaging and manuals included.
D) Demo (Like New) 98-100% of original condition
Like New with little or no signs of use
E+) Excellent Plus 96-97% of original condition
May have slight wear, but only visible under close up inspection.
E) Excellent 90-95% of original condition
Lens Glass very clean - cosmetically may show slight wear and/or signs of use
E-) Excellent Minus 85-89% of original condition
Shows signs of moderate use - Lens Glass is perfect but may have some dust which will not affect picture quality
V) Very Good 75-84% of original condition
Appears well used and may include dings, brassing, scrapes and bruises but is in fully functional condition. Glass may have marks or haze that should not affect picture quality
G) Good 50-74% of original condition
Appears to have been used very heavily, with multiple dings, scrapes, scratches and heavy brassing. Glass may have fungus, excessive dust and/or scratches that can affect picture quality
F) Fair Item works with certain malfunctions. Read comments for exact malfunction details
X) For parts only
New – As Packaged by manufacturer
For all other grades – Instruction books, caps, batteries, cases, and straps are sold separately, except when specified
All digital cameras are packed with Battery and charger, except when stated otherwise.
If you feel that you still have unresolved issues in respect of this purchase, could you contact me directly with the date of your order and the order number: firstname.lastname@example.org
Adorama Camera Customer Sevice Ambassador
I think the 90 days is as fair as it can be. Majority eBay sellers give you 1 Wk. but it takes 14 deays before you receive it. Shipping to Canada is never very fast but Adorama did it in 2. Have been short changed by a few sellers on eBay. So far I bought 4 power winders for my Canons and 1 is excellent and one S L O W. The other 2 did not even make it through 2 rls of 24 shot film. eBay will not do anything after 1 week of the end of sale date. Thank-you for your realistic operations.
Like I said, it was a learning experience and what I learned was to stick with KEH. No disrespect to Adorama, I've bought plenty of new stuff from them, I just don't trust the used department between the lack of communication and misrepresentation of the item. Or maybe a better way to say it is that with KEH being so astoundingly good, having set the bar so incredibly high, I can't imagine why I would want to risk going someplace else.
And yes, the Adorama return policy is great! It's just not always practical to take advantage of it. If the item were completely unuseable it would be one thing, but in this instance it's just not worth it.
Just to clarify, the 90 day return policy referred to, is the guarantee in the event that the item is faulty.
We are aware that in spite of items being thoroughly checked upon receipt and prior to despatch, there are odd occasions when an item is mis-rated. In these cases we are always ready to exchange an item or consider a partial refund if an error has been made.
We are hoping that the new rating system (as above) will eliminate these errors.
The other point to bear in mind, is that the Adorama Used Department has a vast number of items available that are not sold on Ebay.
However - unless you are seeking a particular item that is unavailable from your current supplier, then you are absolutely right to continue to shop where you feel comfortable.
Adorama Camera Customer Service Ambassador