KEH is outright addictive... Not a day goes by that I don't dig through their listings. One day while on KEH my OCB paid off. Under the "as-is" section I found a Bronica-S in EXC condition but described as INOP. But, at $9.95 for such a rare item I thought it would be a nice "Shelf" camera. So I ordered it and bought the finder, back and lens separately. When the items arrived I assembled the set up to see what was wrong with it. After an hour or so trying to make the camera malfunction it occurred to me it was 100% operational with no defect I could find! So I grabbed a few rolls of film and gave it a bit of a work out. That camera is still working like a champ today!
I agree that KEH is addictive. I look them up quite often.
I have used KEH for many, many years. I've purchased all kinds of gear, bodies, accessories, lenses ranging from 35 to 8x10. If I had to rate them I would say they are a reliable dealer and always aim to please. With that said, I have had problems with some gear and it has always been with 35mm. I agree that their cosmetic ratings are very conservative and generous. Mechanically is where I have discovered issues. Being that they deal with so much equipment it is easy to understand that pieces with mechanical flaws can slip through the cracks in the inspection process. My last experience involved a Contax AX autofocus body. I went through three of them on exchanges because of focusing or firing issues. I believe the camera was too sophisticated for the average repair tech they use to properly evaluate and test the focus system on this unique 35 body. Two of the bodies were not focusing at infinity, the split image was slightly off from alignment at infinity with several Zeiss lenses I tested. The test images were slightly soft, not a trademark of Zeiss glass. KEH immediately granted a return approval on each body. One body was just like new, like it just came out of the box. That body was the one I wanted and they had to send it back to Japan for proper repair. They were supposed to notify me when it came back and they never did. Anyway, I eventually obtained a couple that are fine. I do believe the more sophisticated a piece of equipment is the greater the risk of running into a mechanical or electronic issue. I agree that 35mm is their weak spot in quality control but I also can understand why. I am not making excuses for them but I can also understand that it can be extremely difficult making certain every item is operationally perfect. Buyer beware, thoroughly test upon receipt and just send it back if there is an issue. They are always very receptive to returns. I rate them highly overall. I still think buying at shows in person is the best way to go.
Originally Posted by BradS
KEH still having trouble
I just brought another camera from KEH. I probably don’t need it but I lust for it. I had to work for it to buy it though. Their server must be giving them fits. It timed out on me three time and slow…. I have had faster dial up And I am on Cable broad band. Any other company I would have given up on but KEH has always given me great deals even on Ugly rated. If I were still in the business and someone’s service gave me that much trouble and probable loss of business They would either fix it NOW or there would be a lawyer with a lawsuit that would hurt them bad, or Vinnie with baseball bat!!!!
I agree on all counts. Having had some bad IT departments at companies over the last decade, I realize it's not the store's fault, per se.
They need a better IT group. This happened the last time they updated their website too. Unfortunately, unless you're in the IT industry, it's tough to find good IT people who really know what they're doing. In my experience, most talk a good game, but don't know what the h#ll they're doing.
Being a concrete and steel engineer and not a computer guy, I would think you'd create a mirrored test site to work out the bugs before "going live".
It tarnishes their reputation to many, but hopefully most folks realize they're still, by far, one of the better places to buy from.
I'm in IT. While I agree it's not the store's fault, the problem KEH is having is one of those things that happens only when the system is deployed in real-time use. They could have tested in "conference room pilot" with 10 or so users and it probably worked just fine. Situations can be different when hundreds of users are viewing page after page making requests in hundreds or thousands a minute. I am guessing each page is rendered in real-time via JSP in the background - and that's overloaded to a point it can time out.
With that said, I hope the issue get resolved soon. It's so annoying that I'm on the other side of the Ethernet cable.
They are not using JSP-- obviously ASP.NET from the .ASPX extension. That opens up the blame Microsoft for the slowness game, but clearly it is a design problem with the website. Maybe the database is slow- maybe the code is flawed who knows. So many things can go wrong in IT it's hard to take a guess what it is.
Originally Posted by tkamiya
It'd NOT be funny though.... in the end, they find the problem to be a faulty network cable giving intermittent network errors....
I've seen THAT, too.
I would strongly suggest that, until they get their site working right, you place any orders over the phone. I ordered a camera body on the web site last Monday, and when I called on Wednesday to check on my order, they said there was no record of it. So I placed a new order over the phone and was assured that the first order would be canceled if it ever re-emerged. Friday, I got two shipping notifications. This morning, two charges appeared on my credit card. So it looks like I'm going to have to bounce a package back to them and wait for a refund.
Also, they don't seem to reply to email.
KEH are basically an honest bunch of people and I understand that the glitches are probably due to a flaky contractor, but it is irritating to have to take time out of my day to wait on hold to deal with what should be a simple online order.
Well after seeing all the positive feedback regarding KEH i was looking at buying some stuff from them, problem is it would be quicker for me to take a flight to the store. Maybe best to wait a couple of months untill sorted?