Bill-

the issue was not a matter of ordering something custom - I'd be far more understanding of a delay in providing the item if it were custom. But this was a very simple communications issue revolving around what SHOULD be a stock item that they buy from a supplier. Regardless of the cause, it speaks to at best very poor inventory management on LI's part- if they know that the lead time to get replacement for a given item from the manufacturer is 6 weeks, then they need to manage their inventory so that they order again when they have a six week supply remaining. They also need to do sufficient inventory tracking such that when an order comes in for something that is in fact out of stock, they notify the customer within a reasonable period of time and offer the customer options on how to handle the shortfall. Because they have done none of the above, they've lost a good repeat customer.