Quote Originally Posted by eddym View Post
For me, Light Impressions used to give decent service when they were in Rochester, NY. But since they moved to the West Coast, they've gotten pretty sloppy, not to mention the increased cost of shipping from there to Puerto Rico. I rarely order anything from them now.
This is the issue: the move to the West Coast came about when Bill Edwards, the founder and original owner of Light Impressions, sold the business. The move to Los Angeles was only a side show - the key point is that there was a change of ownership.

Actually, Edwards fairly quickly recognized that his traditional customers weren't getting the kind of service he had provided, and his solution was to start a new business - Lumiere Photo.

By the way - Lumiere sells L-pins.