I've never ordered online. Their store is local to me here in Phoenix,AZ. I've purchased a number of lenses, bodies, and sundry items from them over the years. They've always seemed knowledgable and well staffed. They definately have the film era expertise, being "colllectible" oriented and all. They aren't a fly by night if thats what your worried about. I can't speak to return policies etc. I've never had to return anything. If they've got what you want, give them a try.