I have never used Light Impressions, but over the time I have been in APUG I have never seen a kind word said about them. If you are a member of APUG you should know to never waste you time or money on Light Impressions.
I used to buy from them a few years ago, but it was still an East Coast operation and was never an issue. Once the company changed hands and moved to the West Coast, it changed. The new owner took a good company and ruined it's reputation with terrible service and no inclination to improve it.