Were these optical prints from you film negatives, or did the simply process the film to do digital prints from scans? If it was the latter, run do not walk away from that place. I find it annoying, at least, that they wouldn't just make regular prints from your negs. Also pretty disheartening if that is the state of the photo finishing industry. I rarely shoot color film, but recently I have been asked to do some for my day job. I took the film to a local CVS, and got back pretty nice 4x6 prints from my negs. If they are digital prints, there is definately an allignment problem some where.