I feel your pain Sanjay. It used to be that Dia positive and LTI were pretty consistent. That was several years back. And even then I'd establish a relationship with the person who was actually processing the film so as to establish accountability. Bernard would not complain if I wrote in big instructions across the box.."Hold for ---". But all that has changed. With rising rents, less c41 business, idle chemistry and lack of lab workers who take their job seriously and have the proper training I'm afraid getting anything other than roll film developed in nyc is a bit like playing Russian roulette. In light of this depressing state of affairs it was an absolute godsend to discover Edgar Praus. It's like a hot tub time machine for large format photographers...Whoosh...suddenly it's 1994 all over again except even better. What a gem that man is!