I am aware of ongoing problems with Light Impressions but here is my latest frustration. I received this notice from the BBB today(removed personal info):

Complaint Details

Light Impressions
P. O. Box 2100
Santa Fe Springs, CA 90670
Contact: ***
Phone: ***


In the absence of any response from the company this complaint despite our two requests to them, we are closing our file on this complaint.

This unanswered complaint will become part of the information we report to the public on this company for the next three years. Should any government agency request our files on this company, your complaint will also be included.

If you have settled this complaint directly with the company, would you please email us to let us know that, as well as any other comments you might have. Your help in doing this is important to ensure that our report to the public on this company is accurate.

Thank you for using the Better Business Bureau.

Complaint ID: 98583872

Complaint Classification:

Complaint Description - Posted 1/27/2011 1:40:30 PM

To date, my order placed (and paid for) on 9/4/2010 has not arrived. I have contacted Light Impressions several times by email and requested cancellation of my order and reimbursement. Not one email has been replied. I have also made numerous attempts to contact Light Impressions by telephone but have never been able to get out of the waiting loop and talk to customer service. Order Confirmation Number B41787 Amount: $110.22

Complaint Summary

My order placed on 9/4/2010 has never arrived. Reimbursement has not been issued despite numerous attempts to contact vendor by email and telephone.