I'd suggest that you:
1) communicate the details with the moderators;
2) if they cannot resolve the matter to your satisfaction, request that they re-open the original thread (I'm assuming that it is closed) and allow you to post the details of the problem to that thread.
I might suggest that the moderators/Sean/Council consider making this approach a policy.
It is the lack of communication that is the concern - delays happen for a myriad of good and bad reasons.