Same here. Every one of my orders came very well packed (4 orders so far, I think) NO damages what so ever. I wish this glossary was there when I was having issue with "mount board" and "backer board".... THAT was confusing.
Thanks. We have put a lot of focus on having a really low damage rate. Saves us money and our customers time. It really makes it hard for us to hire shippers though. We have found it is easier to train someone with no shipping experience than to un-train and retrain someone that shipped for another company.