I had a quick look at their website and it looks as if they do send stuff overseas. When did you send the e-mails? While the shop may be open on a Saturday, the dept answering e-mails may be a Monday to Friday operation only.
Your thread shows up as being today(Sunday) only but I'd swear that a slightly longer version of this thread was on APUG yesterday( Saturday). Was that you or am I imagining things?
I have never dealt with them however.