Actually they do care ... at least Henry's.
I know that they provide analog process services using there outlab (I personally know the lab).
The problem that I have heard is the volume is very low ... example, they do not get enough E-6 to keep the machine continuously running so keeping chemistry balanced becomes a chore ... other analog services are very low in volume.

These larger labs require volume to keep their machines running properly and also to maintain a profitable company ... and that is not happening so there is only one choice for them if they cannot be profitable.