I don't think it's possible for many people to bring a camera+lens in person to a repair shop, and get a free estimate...
I don't know of any repair shop around here. I know a number of repair shop else where that is too far to get there and they don't do free estimate. If you don't want to repair, you will have to pay them to get it back.
Camera repair isn't so much a viable business anymore. A lot of time the work is very labor intensive and customers don't pay for repair that is more than the camera is worth. Charging less the repair shop can't make a living.