I find it difficult to understand why Fuji (and perhaps to some extent, Kodak) seem unable or uninterested in providing any information or support to analog users.

OK, they may see film as an unprofitable line with no long-term future, but both companies supply a variety of other products (and not just photo equipment, digital or otherwise). If we see a lack of interest in the analog user, why should we trust these companies when we buy these other things in the future....there are plenty of keen competitors ready to supply everything else which they make!