Quote Originally Posted by MattKing View Post
Has anyone ever enquired what KEH's position would be if you asked them about buying an item and having it CLA'd before they send it to you?
No, but I have asked them about what grade I can expect to simply "work" out of the box, and their answer was that anything graded BGN (bargain) would be refunded or exchanged if it failed to work. UG (ugly) wasn't guaranteed to work, but they'll negotiate unless it is stated "AS IS" in the listing.

They do want happy customers.