Quote Originally Posted by SuzanneR View Post
I think a big part of using labs is developing a really good relationship so that you and are ultimately on the same page. It can take several times going back and forth, but I think it's worth the effort. I think just about any lab can pull your vision out of your negatives, but it can take some work to get there.
I could not agree more. Even when I was getting my prints at the local drugstore, I built a positive relationship with the photo manager, and she would take the time to run as many prints as necessary to get a print to both our satisfaction. Dealing with labs that are farther afield now, I usually initiate business with via email, but follow up with a phone call. It does not hurt to know the printers and office staff by name, and to show an interest in who they are and how they do their job.