SCREWED BY KEH....
So i buy a used Manfrotto 498rc2 ballhead. I'm living in Europe for awhile and needed some friends to bring it over for me. Ordered end of September and was just able to take possession of it 09Nov.
IT WAS THE WRONG HEAD!!! The packing sticker had all the right information, but they sent a 496rc2 instead.
They've offered to refund the price difference between the 2 heads, but nothing for the huge irritation. Any "upright" retailer would offer that - as a bare minimum.