From the Service Level Agreement (SLA) language at Layered Tech:
"Layered Tech is not responsible for the restoration of data to any server. If Hardware Failure and subsequent data loss occurs, Customer is responsible for data restoration. Layered Tech shall not be liable for loss of data under any circumstances. If a Hardware Failure causes a corrupted operating system, data files, or a damaged service configuration, Layered Tech will attempt to restore the system to its original state when reasonably possible."
If that is true, then RFF has to have their own data backup/restore plan and process. Let's hope they do.