This is sad to hear. We experienced the same issue with the FOMA-r stock http://dr5.com/blackandwhiteslide/fomar.html
We brought the attention of a poor product to both, distributor & manufacture, who only treated us as poorly as the product is. All we can do is keep our clients advised. Too bad they can not get this problem resolved.
As far as we know these defective products are being sold in the US, they have not been recalled.
regards - dr5