I do not agree. Jon's copycat went as far as copying and selling his instructions with the exact same kit. That must certainly be a breach of some kind of right (copyright probably, but again, I'm not familiar enough with matters of law to get this kind of reference exactly correct). Ebay refused to help Jon rid the copycats. To me that sucks.
Originally Posted by BrianShaw
On top of the above comes the issue of business ethics. Business is not without ethics. Ebay surely perfectly understands that refusing help to a long standing good member (17,479 feedbacks, 100% score) is not right. Being a large company is no excuse for not caring about individual customers. The same ethics that apply to any human being doing business with another human being apply to ebay as well.
In my personal opinion (everybody has the right to have a different opinion) ebay was professionally and ethically lacking in Jon's case.