I haven't tried calling them directly yet, but it's good to know that they have good customer service. At this point, I am somewhat rebuilding the device from square one. I got the pump running fine, it sucks. I then tried firing up the lamp, wherein I plugged in the 50.00 on the screen, hit the S and heard a click, but no arc, nada at the bulb. So I began poking around, realized the fuses were wrong, then noticed the blown neon light (all the aforementioned items are now ordered). So after that, I guess I need to verify my lamp itself?