After re-reading this thread, and digesting the info Jenni has offered up, I believe her problem is an under exposed and slightly over developed negative. This would stem from not factoring in bellows extension, plus shooting under tungsten(maybe) light. The film in question should be shot at half listed speed just for starters(we all agree), then added exposure is needed to allow for lighting conditions, and more exposure is needed for bellows extension when closer than infinity focus. The negative she is attempting to print will never give her the finished product she is after. It all comes down to getting proper exposure in the first place. Rule of thumb for B&W is "expose for shadow(over expose) and develope for hi-lites (under develope)".