When I sent my first mail to them it took a few days before the answer came but it was very polite and included all information that I needed even though Sweden wasn't on their first list of countries to send to. As far as I understand the magazine is run by two enthusiasts, Wolfgang Heinen and Thomas Maschke , and I have a feeling that right now they are quite busy. Have patience and I am sure you will get an answer. It is worth waiting for.