Well, using a different wording, I would share the same experience. Last time I went to a Ritz store (2-3 weeks ago), I found the store quiet, very quiet and empty, very empty. I was not aware of their financial situation but it felt like they went down the drain...
Originally Posted by EdSawyer
I would not comment on their strategy (it is always easy to comment afterward) but I fully agree with the fact that quality and honest work are the way to keep customers. I remember years ago when I was shooting color negatives for the family, I chose the photo store because of the quality of the prints, not because they were close from home or the cheapest.