The problem continues! I have had a long almost meaningless conversation with the Tetenal Company in UK who at first did not appear to want to discuss the problem and it wasn't until I mentioned that I would get in touch with the parent company in Germany and complain, that someone actually phoned back and spoke to me. Basically,They could not explain the difference between the two temperatures mentioned (38 +39 degrees C) and the different times. They actually stated the longer times were due to the higher temperatures. That is a stupid uninformed remark! Nor could they explain why, what appears to be inversion agitation is included in the ones for rotary agitation without giving an adequate explanation
The guy supposedly from the technical department actually suggested that I carry out tests myself to find out what is the correct times to use.... Errrrr ....... no... they are supposed to do that before they market the item!
They are now getting in touch with Tetenal in Germany to get the correct answer.
I will never use Tetenal again if this is their degree of customer support.
Last edited by BMbikerider; 10-29-2012 at 07:12 AM. Click to view previous post history.