For example, the Resellerratings feedback in June 2005 was a miserable 3.75/10. Today it stands at 9.48/10 http://www.resellerratings.com/store/Adorama. Not quite yet a 'perfect 10', but headed in the right direction.
You also have me! Any concerns, queries or problems, however large or small, and you can contact me directly: Helen@adorama.com