mporter012, thanks for the pics. If you can scan the negatives, that would be nice also. I cannot tell if these are B&W digital prints, other may be able to.
From my own experience, before printing my own, what you get back from just regular processing is very little adjustment in the print. Another words, garbage in, garbage out. However, a custom print, which either cost more, or you do it yourself, will almost always be better, because you can adjust so many things, exposure, contrast, in many different ways.
I would not be surprised to find out that digital printing of B&W negatives are mediocre unless custom printed. I guess the same could be said for color. Others with more experience in this may be able to advise you. Don't give up, you can get better pictures with film.