Fred is an elderly man who does repairs "on the side", so to speak. I had a roll film back repaired by him back when he had the stroke and needed time to recover. It felt like it took forever and the dealings were very informal... so informal that I thought I'd never see my gear again. When dealing with old men who are frail... there are "problems" to be expected.
But he is a very sweet guy and I really liked talking to him. I'm glad he continues to support the remaining users of Graflex gear. But one must set their expectations very differently when using someone like him versus using a full-time repair shop.
How about Steve Coi, at Steve's Camera Repair in Culver City CA. He is doing this kind of work as a primary occupation and might be a decent alternative.