We would not have to guess or speculate if somebody from Kodak was willing to communicate at least 10% the way the Ilford does. How difficult or costly would be to have somebody from Kodak monitor forum like ours not even daily but 3 times per week and address all concerns? You can even create alerts using search engines which will notify you if your company name will be mentioned in certain context and react. It's just how they were and are doing business for many years. It is sad...