Well, they dont speak English so all my contact with them (Mr. Film) is through my wife. She has been to their location and has seen how they work. They are incredibly professional in their dealing with her and from the volume of business that they do, it is clear that they have a large following. As I said before, they get film sent to them from all across China, not just the Shanghai area. Of course they are still human, as we all are. But compared to the other labs I dealt with, this place is light years ahead.