Oh dear, shame about the matt but at least the photo sounds salvageable. The matt is attached with glue dots to the backing board at about 6 points or so around the edge so you should be able to slide a knife around it without damaging the picture. The photo itself is just lightly taped to the matt board along the top side if I remember correctly. I suppose it's always a risk sending this sort of thing by mail but I hoped the bubble wrap and extra card would be protection enough. At least it arrived :-) that's something to be thankful for.