As always I am willing to look at the issues, I would be pleased for NB23 to show me the replies regarding his long list of QC's from ILFORD itself.
With all due respect I'm sure he is very knowledgeable regarding photography, and his views genuinely held, but its amazing his in depth knowledge of our manufacturing processes and QC rates.
As always, we will remain diplomatic and open minded the vast majority of QC's are CGI ( customer generated issue ).
Where we have a QC ( very, very, very rare ) and it is our fault we always acknowledge this to the customer ( in writing ) and replace the goods.
Simon ILFORD Photo / HARMAN technology LImited :