Exactly. I once worked for Fuji TruColor, the place that mass processed film for Walmarts and many grocery stores etc. It was an entirely different crowd that took film to a pro lab rather than a retail chain. I am lucky in that I still have a local photo store that processes 35mm and 120. They get their share of business from me! I just picked up a roll of HP5 that I ran through my Leica IIIc.
Kent in SD