Quote Originally Posted by c6h6o3 View Post
I work for a consulting firm and was recently on a conference with a client and one of my colleagues. The client asked me a question and I said that I wasn't sure and that I'd find out for him. After we rang off the colleague said that I should never admit that I don't know something. I'm supposed to be the expert.
I also worked for a large consulting firm, and we were trained from Day 1 that if we weren't sure of the answer, we were to tell the client exactly what you told yours. Under no circumstances were we to ever "wing it", because wrong answers damage the firm's credibility. The only time anyone ever caught grief was if the question was something they were supposed to have been prepared to answer.