I called one number yesterday and the other today. Both cases led to customer support who knew nothing and tried to transfer me elsewhere. But today, it resulted in being put on hold and finally hearing this message: "We are presently too busy; please call us back at another time."
Originally Posted by Photo Engineer
I think I'll try entering a new problem-report through their web-site, but I'll start it with "Film issue: ...". Hopefully that cause somebody to route it to their film-division. Surely Kodak has somebody in the film-division who can receive trouble-reports.