Hey, I have one of those -- can you tell me how the film loads into the reel? If mine is the same. you can't rock one side back and forth so I guess you have to just feed the film in and hope it goes all the way.
I had something very similar a long time ago. As I recall, you make sure that the whole thing is bone dry, then feed in as evenly as possible. And don't stop moving the film for very long.