Two weeks ago I bought a hub cap on ebay and was sent the wrong one.All the seller had to do was tell me to send it back to receive the right one(ie the one I originally ordered).He wouldn't reply to my emails.I took it to the resolution center and was given my original payment back-even though I still have the wrong hubcap.Now the buyer is two hubcaps out of pocket.Lesson-it pays to deal with customers directly.You might just lose the film and your payment if you don't try to resolve the problem yourself.