Hi Matt, seems that we are saying the same thing? I said the Kodak AU is its own entity (which you are saying is a network of further third parties). So if there is a QC issue in AU, and the OP received apology and resolution from Kodak AU, I advocated that the OP contact Kodak Global, instead of merely posting such issue on an Internet forum. All that does is cause come-out-of-the-wood-work discussions about how "Kodak wronged me too".....

I am saying OP contact Kodak AU (which was done to resolution), and contact Kodak Global re these issues in AU. Then and only then, should one get a cold shoulder, take-it-to-the-net.....

I think we agree this is an issue Kodak Global should be concerned with, regardless if there are 2,3,4 or 10,000 agents between the OP placing his order and the ultimate responsible party....

I really don't care if there are middle-layer folks in the process, Kodak AU and by extension Kodak Global put their name on the box and are ultimately the responsible parties...

Are you saying that since Kodak AU has many layers between them and the customer that they are somehow less responsible? They are responsible for the whole life cycle, regardless if they've more "middle layer" than say Kodak US has?