Hi Matt - I guess at the end of the day Kodak AU and Kodak Global are the bottom line, the customer doesn't need to know all that third party liability business. Though technically you are right, Kodak AU is like a franchisee and therefore if I go into a franchise restaurant and am treated poor, one should contact the owner of the restaurant and the franchisor....same thing here. The shell-game-supply-chain-third-party-arrangements, though I am sure you are correct re the lineage, comes of like you are trying to explain why this could happen, when it really is something not for us to explain but Kodak AU and Kodak Global to explain.....I really don't understand why all this lineage matters. It's their deal (AU/Global) to resolve and explain and not the Internet's....

I think at the end of the day, we prob both agree Kodak AU and Kodak Global deserve a call/letter....