It's possible that because some of the smaller stores aren't ordering in large quantities, Kodak don't see them as worth their time - Stephen mentioned earlier that they didn't want to create an account for him, simply because he wasn't ordering enough.
If that is indeed the case, their B&W paper products are not going to be stocked, if the store sells small quantities, whereas, the supplier for Foma etc (is it still Adeal?) is happy to allow for small quantity orders, hence the ability to find it on the shelf.
Kodak AU needs to pull it's head out of its a***, and start realising that whilst not everyone runs a minilab, their product is still very popular with customers who frequent smaller, niche stores.
By *not* supplying fresh stock, and B&W products openly to the smaller stores they're effectively a) hurting the small business owner by forcing people to shop elsewhere because their favourite store can't supply Kodak products and b) losing sales in an area they want to continue to promote. (Because who goes to a supermarket or minilab to purchase B&W processing & printing products??)
If they insist on using another distributor for smaller businesses (in AU), then they really do need to take control of the QC issue. Having out of date stock being delivered to their customers is not a good reflection on the big yellow K, then add to that lost revenue and all of a sudden they aren't making as much profit (again), and that could lead to even bigger problems.
Here's hoping they can get it all under control and the photo businesses in AU (big & small) can continue to support Kodak, with an expectation of the same in return.
Last edited by ozphoto; 09-04-2013 at 04:20 AM. Click to view previous post history.