No experience with Henry's sales staff over the phone, but I've been in two of the three Henry's stores in Winnipeg, and they only sell the basics (all Ilford): film, chemistry, paper, and a few sundry items. I used to be able to count on Photo Central (also in Winnipeg), but they have gone the same way as Henry's. I was in PC recently in need of some warmtone developer. The sales person tried to sell me sepia toner!?!?!?