You're lucky you weren't a mechanic. Everybody has a car, and half of them are too cheap to get it fixed, so guess who gets asked to come over and take a look at some poor unmaintained piece of junk. ( 99% of the time, I refused).
That answering statement from the producers was a bit of typical corporate mumbo-jumbo, the kind they spout when they get caught out.
I'm glad that artist not only refused, but gave them a good, public telling-off.